Privacy Policy

Privacy of your registered information, our patient records are very important to MedicAlert Foundation®. Although we are not a hospital, we set standards for ourselves regarding our business practices and policies to mirror those of hospitals which are under the auspices of the most stringent government regulations.

MedicAlert Foundation is committed to protecting the security of your personal and medical information. Our information security standards compliment the requirements of the Health insurance Portability and Accountability Act of 1996 (HIPAA) and fully comply with the requirements of the Federal Trade Commission.

MedicAlert Foundation® PrEMISE® Privacy Policy

OUR COMMITMENT TO PRIVACY

The PrEMISE® service is an online and mobile emergency medical information service provided by MedicAlert Foundation. In addition to member’s privacy, the privacy of PrEMISE® registrants and visitors is important to MedicAlert Foundation. We maintain safeguards to store and secure information it has about its user base. The safeguards may be physical, electronic or procedural. We provide this notice explaining our information practices and the way your data is collected and used. This privacy policy is accessible through MedicAlert’s PrEMISE® website, the PrEMISE® mobile application, and at every point where personally identifiable information may be requested.

THE INFORMATION WE COLLECT

MedicAlert collects only the following types of information that is necessary for our legitimate business purpose and we maintain appropriate safeguards to ensure the security, integrity and privacy of this information. We will not sue this information other than as described below.

It is MedicAlert Foundation’s general policy to collect only personal information that the registrant or visitor knowingly chooses to provide. We do not collect any personally identifiable information from the visitors who are browsing the public areas of the PrEMISE® website.

From PrEMISE® registration:

We collect the following information as part of the PrEMISE® registration: name, job title, phone number, email address, security question, license or certification number and facility information where you provide care. In an emergency, we will collect the patient’s ID number (found on the back of MedicAlert® medical ID), facility of care information and reason for access.

From Education students:

Education students are not necessarily PrEMISE® registrants. They will visit the website for education purposes. We collect the following information for those looking for Continuing Education units or educational materials regarding medical IDs: Name, address, email, state license or certification number, expiration date, National Registry number, expiration date, class date and instructor/school. Education students are not necessarily PrEMISE® registrants.

Website Visitors:

MedicAlert Foundation’s PrEMISE® website servers use log files. This information is not personally identifiable and may include user IP addresses, browser types, referring and exit pages, platform type, date and time stamp and number of clicks. This allows MedicAlert Foundation® to analyze trends and gather data to help us improve the quality and user experience of our website. Log files are not tied to a user’s personal information.

We do not collect any personally identifiable information from the visitors who are browsing the public areas of the PrEMISE® website other than those data items mentioned above.

THE WAY WE USE THE INFORMATION WE COLLECT

We do not share any of the aforementioned information with outside parties. We never use or share the personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt-out.

PrEMISE® registration:

MedicAlert® uses your PrEMISE® registration information to verify your license and ensure you are a healthcare professional. During the verification process, if MedicAlert® has questions, our trained call center or nurse will either call you or send you an email. Upon the expiration of your license, MedicAlert® will send you an email to remind you to update your license expiration data in PrEMISE® In an emergency, your access to PrEMISE® will be logged in our database and in the member’s account. For your privacy and protection, you will receive an email notifying you of the emergency access. MedicAlert® will also receive notification of the emergency and will relay location information to the member’s family based on the facility information that you provide during the emergency look up. This notification is part of MedicAlert’s family notification services to its members. Access logs are always available to our members. Here is a list of information we will provide about you to our members in the access log: your name, facility where you provided care, date and time of access.

Education students:

Any person that has taken training or requested training material from MedicAlert Foundation® may receive periodic updates about information access, changes or additions of identification devices that may be difficult to recognize easily. We may also send updates on new educational materials or training programs available. On occasions, there may be a need by MedicAlert Foundation® to survey those using training materials to improve the material content, and to ensure the flow of information to assist in preventing patient treatment or medication errors.

OUR COMMITMENT TO DATA SECURITY

MedicAlert Foundation® is committed to protecting the security of your personal and medical information. Our information security standards compliment the requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and fully comply with the requirements of the Federal Trade Commission.

Contact Us:

For any questions or concerns about this privacy policy, please contact privacy@medicalert.org: